Shipping Policy | HÄDDEN

Last updated: 08/07/2026

At HÄDDEN, we ship your order quickly and reliably across the U.S. and worldwide. Below you'll find everything you need to know about processing times, delivery estimates, shipping costs, and tracking.

1. Processing Time

All orders are processed within 3–5 business days before dispatch. During busy periods — holidays, Kickstarter campaigns, or product launches — processing may take slightly longer. We always aim to ship as quickly as possible without compromising quality or accuracy.

2. Shipping Costs

Free standard shipping on all U.S. orders of $99 or more. For orders under $99, rates are calculated at checkout based on your delivery address, order weight, and item size.

Typical U.S. rates for orders under $99:

• Standard Delivery: $5.99–$8.99
• Large Item Delivery: $6.99–$19.99
• Oversize Item Delivery: $29.99–$39.99
• International (Canada, UK, EU, Asia, Australia): calculated at checkout. Some EU and UK orders over $250 may qualify for free shipping.

3. Delivery Times

• United States: an estimated 3–7 business days after dispatch
• International: an estimated 7–14 business days, depending on country and customs clearance

Delivery times may vary due to national holidays, customs inspections, weather events, or global supply chain delays.

How long does HÄDDEN take to ship? Roughly 3–5 business days processing, plus 3–7 business days U.S. delivery (or 7–14 business days internationally).

4. Pre-Orders & Back-Orders

Orders containing pre-order or back-order items ship as those items become available. We may send in-stock items first and ship the rest separately at no extra cost, with tracking updates for each shipment.

5. Tracking Your Order

Once your order ships, you'll receive an email confirmation with a tracking number. Tracking updates may take 1–3 business days to appear online. You can track your order through the carrier's website or our Tracking Page.

6. Wrong Address & Address Changes

Customers are responsible for entering the correct shipping address at checkout. If you need to correct or change your address, contact us immediately at hadden.nyc@hadden.store.

Because our items are large, address changes are subject to a $10 fee, which applies to both domestic and international orders. This fee is billed separately — it is not deducted from your order total, but charged as a separate payment once we confirm the change.

We'll do our best to accommodate changes before dispatch, but once an order has shipped, we cannot guarantee changes.

7. Lost or Stolen Packages

If tracking shows your package as delivered but you didn't receive it, please contact the carrier directly. HÄDDEN is not responsible for lost or stolen packages once they're marked as delivered. If you need help, our support team can guide you through filing a claim with the carrier.

8. Returns & Exchanges

For anything related to returns, exchanges, or refunds, please see our separate Refund & Return Policy for full details.

9. Customer Support
📧 hadden.nyc@hadden.store
🕒 Monday–Friday, 10 AM – 5 PM EST
🌐 hadden.store