Free standard shipping on all U.S. orders of $99 or more.

For U.S. orders under $99, rates are calculated at checkout based on your address, order weight and item size — typically $5.99–$8.99 for standard items, $6.99–$19.99 for large items, and $29.99–$39.99 for oversize items.

International rates are calculated at checkout. Some EU and UK orders over $250 may qualify for free shipping.

Orders are processed within 3–5 business days before dispatch. During holidays, Kickstarter campaigns or product launches, processing may take slightly longer.

After dispatch:

• United States: an estimated 3–7 business days
• International: an estimated 7–14 business days, depending on country and customs clearance

Delivery times may vary due to national holidays, customs inspections, weather or supply chain delays.

Yes — we ship across the U.S. and worldwide, including Canada, the UK, the EU, Asia and Australia. International rates are calculated at checkout based on your address and order weight.

Once your order ships you’ll receive an email with a tracking number. Tracking can take 1–3 business days to appear online. You can also check our order tracking page.

Email hadden.nyc@hadden.store as soon as possible. Because our items are large, address changes carry a $10 fee (domestic and international), billed separately from your order total once the change is confirmed.

We’ll do our best before dispatch, but once an order has shipped we can’t guarantee changes.

Please contact the carrier directly first. HÄDDEN is not responsible for lost or stolen packages once they’re marked as delivered, but our support team can guide you through filing a claim with the carrier — email hadden.nyc@hadden.store.

Each pre-order product page lists its own estimated ship window. Pre-order and back-order items ship as they become available.

Yes. We may send in-stock items first and ship the rest separately at no extra cost, with tracking updates for each shipment.

Returns and exchanges are accepted within 30 days of delivery, as long as the item is:

• Unused, clean, and free of scratches, fur, stains, odors or damage
• In its original packaging with all inserts, screws and accessories
• Accompanied by proof of purchase

Full details on our refund policy page.

• Gift cards
• Final-sale, clearance or discounted items (unless defective on arrival)
• Items returned after 30 days
• Items showing signs of heavy use, assembly or alteration

Email hadden.nyc@hadden.store with your order number, the item(s) and the reason. We respond within 2 business days with instructions and, for eligible U.S. orders, a return label. International customers receive shipping instructions.

Returns sent without prior approval may be refused.

Standard returns carry a flat $6.99 return-shipping fee, deducted from your refund. If your item is defective, damaged or incorrect, we cover return shipping at no cost to you.

Original shipping charges are non-refundable. For items over $75 we recommend a trackable or insured service, as we can’t be responsible for returns lost in transit.

All returns are inspected before approval. Approved refunds are issued to your original payment method within 5–10 business days after we receive and inspect the item.

Returns that don’t meet our requirements may be rejected or issued as a partial refund — we’ll always contact you before doing so.

If a package is refused or returned to us by the carrier, we’ll issue a refund minus a $15 return-shipping fee — higher than the standard $6.99, because a refused shipment has to travel the full return leg.

If you refused delivery because the package arrived visibly damaged, contact us with photos and we’ll waive this fee and arrange a free replacement or full refund.

Email hadden.nyc@hadden.store with photos and details within 30 days of delivery. Once approved, we’ll provide a free replacement or full refund, including return shipping.

Exchanges are available for defective or damaged items reported within the 30-day window. For any other exchange, we recommend returning your original item and placing a new order.

Approved returns are refunded to the original purchaser’s payment method. This means the person who paid for the order receives the refund, not the recipient.

Email hadden.nyc@hadden.store or use our contact page.

Support hours are Monday–Friday, 10 AM – 5 PM EST. We reply within 2 business days.

Yes. See our wholesale & custom partnerships page for details.