General FAQ
If your question isn't answered below, reach out to us via this contact form. We'll get back to you as soon as we can, usually within 1 business days.
Frequently Asked Questions
We accept a variety of secure payment methods, including Apple Pay, Google Pay, PayPal, Venmo, and all major credit/debit cards. Simply choose your preferred option during checkout for a fast and safe payment experience.
As long as your order hasn’t been sent to our warehouse for fulfillment, we will do what we can to accomodate changes to your order. Please contact us right away here. Once your order has been fulfilled, we cannot make any changes to your order. We also cannot change the delivery address. If your order is undeliverable, it will be returned to us. Upon receipt, you will be refunded for your order less a Restocking Fee of $15.
We offer a hassle-free return policy within 30 days from the date of delivery. If you are unsatisfied with your purchase, you can initiate a return or exchange following the guidelines outlined on our Returns page.
You can enter a gift message in the Notes section in your cart before you finish checking out.
We do not list product prices on invoices/receipts, so no need to worry. Your secret is safe with us. :)
Yes, we ship internationally! You can find a complete list of the countries we ship to in our Shipping Policy.
Kickstarter
Kickstarter is crowdfunding platform where we will officially launch. You pledge to support a new ideas and products to come on market. During the campaign you’ll see different reward tiers (prices, what’s included, estimated ship dates). After funding, we move into production and share regular updates until your reward ships.
The VIP Pass is an optional early-access reservation for our launch. It gives you:
- Priority (early) shipping allocation
- A guaranteed 20% off launch price
- A free bonus gift (Sisal scratch mat)
-A private Kickstarter link where your price is already reduced by your $5 VIP + the VIP discount
You will be purchase with Kickstarter VIP private link when the campaign launches.
* Kickstarter charges your card at the end of the campaign. Your card is only charged if the campaign is successfully funded.
No problem—email us for a full refund of the $5 VIP pass.
No, VIP is optional. You can sign up to join waitlist or back us on Kickstarter to explore other public discount tiers when we launch. The VIP pass locks in the perks: priority (early) shipping, a guaranteed 20% off, and a free bonus gift (extra sisal scratcher mat).