HÄDDEN Refund & Return Policy

Last updated: August 5, 2026

At HÄDDEN, we want you and your cat to be completely satisfied with our cat furniture and accessories. If you're not happy with your purchase, most items can be returned within 30 days of delivery. This policy explains what can be returned, how to start a return, and when to expect your refund. It applies to purchases made through hadden.store.

Nothing in this policy limits any rights you have under applicable consumer protection laws in your state or country. Where local law grants you greater rights than those described here, those rights apply.

Can I return my HÄDDEN order?

Yes. Returns and exchanges are accepted within 30 days of delivery, as long as the item is:

• Unused, clean, and free of scratches, fur, stains, odors, or damage
• In its original packaging with all inserts, screws, and accessories
• Accompanied by proof of purchase

The following are non-returnable:

• Gift cards
• Final-sale, clearance, or discounted items (unless defective on arrival)
• Items returned after 30 days
• Items showing signs of heavy use, assembly, or alteration

How do I start a return?

Email hadden.nyc@hadden.store with your order number, the item(s) you'd like to return, and the reason. We'll respond within 2 business days with instructions and, for eligible U.S. orders, a return label. International customers will receive shipping instructions. Returns sent without prior approval may be refused.

Who pays for return shipping?

Standard returns are subject to a flat return-shipping fee of $6.99, deducted from your refund. If your item is defective, damaged, or incorrect, HÄDDEN covers return shipping at no cost to you — just contact us at hadden.nyc@hadden.store so we can arrange it. Original shipping charges are non-refundable. For items valued over $75, we recommend a trackable or insured service, as we can't be responsible for return shipments lost in transit.

What if my item arrives damaged or defective?

Contact us at hadden.nyc@hadden.store with photos and details within 30 days of delivery. Once your claim is approved, we'll provide a free replacement or full refund, including return shipping. Claims submitted after 30 days may not be eligible.

Can I exchange an item?

Exchanges are available for defective or damaged items reported within the 30-day window. For other exchanges, we recommend returning your original item and placing a new order.

Are sale and clearance items returnable?

Sale, clearance, and promotional items are final sale and can only be refunded or replaced if they arrive defective and are reported within 30 days of delivery. This does not apply where state law requires otherwise.

How do returns work for gifts?

If your order was purchased as a gift, approved returns are refunded to the original purchaser's payment method. Please note this means the person who paid for the order will receive the refund.

What happens if I refuse or don't receive my package?

If a package is refused or returned to us by the carrier, we'll issue a refund minus a $15 return-shipping fee, to the extent permitted by law. Because refused shipments must travel back to us — and our items are large — this fee covers the return leg of a package that was never accepted. Standard returns remain subject to the lower $6.99 fee described above.

If you refused delivery because the package arrived visibly damaged, contact us with photos and we'll waive this fee and arrange a free replacement or full refund.

When will I get my refund?

All returns are inspected before approval. Approved refunds are issued to your original payment method within 5–10 business days after we receive and inspect the item. Returns that don't meet our requirements may be rejected or issued as a partial refund; we'll contact you before doing so.

Disputes and governing law

This policy is governed by the laws of the State of New York, without regard to its conflict-of-law rules, except where the consumer protection laws of your home state or country provide otherwise. Nothing here waives any non-waivable legal right you may have.

Contact us
📧 hadden.nyc@hadden.store
🕒 Monday–Friday, 10 AM – 5 PM EST
🌐 hadden.store